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FAQ

Looking for more information about stores, products, services, or partnerships with Pepco? Check out our FAQ.

News for customers

Check out the latest news on promotions, contests, and events, and read important information for Pepco customers.

Size guide

Check the available sizes in our stores.

Returns

Your satisfaction is important to us – that's why at Pepco you have 30 days to return a product.

Complaints

Find out how long you have to complain about a product purchased at Pepco and what the complaint process looks like.

Instructions and declarations of conformity

Here you can download instructions and declarations of conformity for selected Pepco products.

Withdrawn products

Here you will find notes and information about products withdrawn from sale.

Newsletter

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Contact Pepco team

Your satisfaction is our priority. If you have any questions, comments, or concerns, please write to us – our team will be happy to assist you. Please note that we are unable to provide information about product availability in specific stores.

The data controller is Pepco Poland Sp. z o. o., based in Poznań, ul. Strzeszyńska 73A. The data will be processed for the purpose of handling the request or inquiry. Detailed information regarding the principles of personal data processing and the rights available can be found in the Privacy Policy.

Pepco store staff wearing blue company uniforms with pink accents standing together in a retail environment with promotional signs.